. Hi Team, Got my quickstart pack yesterday, but after connecting to the wall socket the hub 3. The Virgin Media Hub 3. Options. If there is an area fault, VM won't send a tech until it is fixed or they may book one for you and another part of the VM system might automatically cancel the visit while any general fault is in place. In order to have this rectified, we'd need to. Home Phone. on 16-04-2023 18:13 Tried resetting everything, unplugging everything and plugging it all back in and it didn't seem to solve anything. Did a pinhole reset and again, it worked and went to a flashing red light. Check for a known local fault on 0800 561 0061 - it is an automated service. Did a normal restart and it was fine, then it went off again. Hello. All cables are firmly connected. I tried severa reboots and hard resets with no luck. Options. Neighbours have no issues. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Tried to set up today and just a green flashing - 5421632. Joining in. I first plugged the wifi cable into the wall and this is what happened. Press the Home button on your Virgin remote and navigate through the Help and Settings category to the Clear or Reset TiVo box option and then select Reset. It alternates between a solid wifi and lower green light symbol with flashing green arrows and another state where the wifi symbol is solid, the lower bar is. The light went normal at first, solid white, then flashing white, and then it turned flashing green. If you need any further help with this, please let us. All my cables are. This, and the green bar flashing with internet lights solid. Make. For a brief period, press. the hub is still flashing green lights 24 hours now. I’ve installed 3 maybe 4 VM Hub 3 wifi boxes before but I’ve never experienced this issue. . How to use the Virgin TV 360 remote. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Options. 1 ACCEPTED SOLUTION. So no where to call and no help to find until to morning. I got my new hub 5 at 5th and managed to install it at that day. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. 0 green light is blinking. Can you Check for any “known network faults first - Try in 2 places. Step 2: Go to the Home screen and select ‘Settings’. All Rights ReservedTo reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. I checked the hub 5 network logs and I can see that software updates are failing. Have tried to check all the cables connected inside it - done v. If you’re using a splitter, make sure that’s firmly connected, too. Blue flashing light for 2 days now. Red Light. Stream from Virgin Media. Pressing the button for two seconds will prepare the Hub 3. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Rebooted several times, and waited for hours to download the update. After spending 8 hours of waiting it's. Virgin Media Hub 5 Light Status Overview. SpeedI went to work this morning and my hub/WiFi was working fine. Some users on - 5150006. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. You might see some of these little icons popping up every now and then, particularly when you’re perusing your TV guide. After that it starts the process over again and reverts back to the green. I went out for 2 hours and came back to a flashing green power light, a flashing green internet light and solid green WiFi light. installed the new hub 5 from hub 4 due to package change. VM will not dispatch any technicians while an area fault exists. Hey guys, im having some troubles with my internet in my new house, im using virgin media which is connected via coax cable to a telewest brown box outside my house. see this. Options. on 30-09-2020 17:56. If nothing shows on there, try calling it in as a fault (free on 150 VM line. They change to white when the connection is. Tech installed a custom splitter, 1m of cable for broadband and 8m of cable for TV. That is 8 hours 30 minutes of flashing green light. Solved: Hub won't reset no matter how long i hold the resetting button for, no wifi signal, no connection with the cable as well. Morning. This issue has been a pain for the last 6 months, also since the green flashing has occured and even though everything seems fine after, the BQM monitor can't see me until another reset occurs. No light: There’s no internet connection. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. Brand new to virgin today. 1) Try the “check service,”Area status webpage (. When the WPS connection is successful on your Virgin Media router, the light ring will stay solid blue for 20 seconds. Hi. Hi, i got self installation kit with hub 3. on 16-10-2022 11:34. In the meantime, bumped into openreach engineer who says that lach of internet out of the Ethernet ports (I have eero mesh, so don’t use hub4s wireless) means pods will amplify. Tuning in. . 0. I've recently installed my quick start package and since then the hub has been flashing green, i have reset it and made sure all wires are in tight as well as in the right places. I’ve just arrived back home and the WiFi light on the hub is on green, but the main hub light is flashing green. The wifi won’. Have tried resetting: holding reset button for 60 seconds; no dice. However it’s still starts with green light then goes to to constant blue. A flashing red power light signals that there’s an issue that needs addressing. Dave. stays green for 2 minutes when you’re done. I did a normal router reset due to not getting nowhere close to my advertised speeds, for the hub to yet again enter the flashing green light state which is a software update. I got the green power light flashing and WiFi light is green. This is ever since Virgin media were doing some exciting, yet unspecified, maintenance work in my area, last Wednesday. Then, wait for 5-10 minutes for the Hub to start up. We are happy to hear this is now resolved but do please reach back out if we can assist in the future. Browse Virgin Media Virgin Media Community. Here are some examples of a. 2. 8. Can someone take a look at this asap? Network Log Time Priority Description 03-. Two LEDs on each RJ45 LAN socket (left = amber. I have been instructed previously to take the hub from the previous address with me. I’ve followed all normal procedures to manually correct including pin restart, leaving without power for five. When the power light is solid white, it indicates that the hub is on and working correctly. I have checked the service status in my area and it says no issues. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. My post code is W13. I have checked cables, turned the router on and off and reset it. Thank you for your post and welcome to our community forums. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says. We would like to show you a description here but the site won’t allow us. On the back of the Hub 3. Rebooted several times, and waited for hours to download the update. Here are some examples of a bad WiFi setup: The WPS button is just above the Virgin Media logo. please send the easiest alternative? I have a samsung 335 and when i try to connect wifi to virgin media it show me that is connected but actualy is no working to open no page. Check for any loose connections. 1) Try the “check service,”Area status webpage ( 2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. called customer svc who are sending a pod. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. Checked area faults. Green flashing light and no internet at all. I just rescrewed the cable into the back and. This light fl ashes green when the Hub’s downloading a software update. Troubleshooting Steps Restart Your Hub: Turn it off, wait 60 seconds, and turn it back on. Also the time on the logs seems to be incorrect (i. Virgin Mobile. I got the green power light flashing and WiFi light is green. Hi I have had the same issue. This may take up to 2 minutes. Hello, WiFi HUB 3. Hub 5 blinking green base light. Virgin Media; My Virgin Media; Shop;. I've attempted unplugging, checki. Green flashing light on Hub 3 QuickStart, set up and connections. and tells you of more local issues down to street cab. It means that your router is connected to the internet and is transmitting data successfully. Engineer visit Friday but obviously no WiFi until then so it seems. I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. 0 Kudos. A flashing green light on a Virgin router indicates the device is downloading and installing a firmware update. Iam new here. Flashing Green: WPS is connecting a new device. Checked with Virgin Media site (and the automated telephone line) both saying there are no issues in the area, but when you connect to the Hub. . Phone. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. After spending 8 hours of waiting it's. Then, the past week or 2, I stop having internet and the hub starts flashing yellow (previously I have only seen it flashing red). Flashing Green: WPS is connecting a new device. First thing is to check for any “known network faults in your location - Try in 2 places. It is important to note that each type of Hub has light codes that show the status of various internet services. Flashing green light hub 4 in Networking and WiFi yesterday; WiFi Pod connection in Networking and WiFi Sunday; Green flash and DS scanning in QuickStart, set up and connections Sunday; Network issues EH 54 in Networking and WiFi a week ago; Red light hub3 in Networking and WiFi 2 weeks agoWe would like to show you a description here but the site won’t allow us. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. How long does it take for the green flashing light to go solid. 3. g. 13 minutes ago. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. Green flashing is a firmware update in progress. My Virgin Media App. Modem arrived today , set up and all I have is a green flashing light. It is important to make sure that the arrows are flashing in order to have a stable connection. A power adaptor to plug into the Stream box and a power socket at the wall. I restarted the VM kit but I still have the same issue. The connection lights will appear orange on both devices, before eventually flashing green. the arrows and WiFi indicators are flashing orange but the power inticator is flashing red, green, white and amber very quickly. 6c Windows XP. This is your VirginMedia router’s way of showing you that a connection is being attempted. WiFi Pod flashing red. So try. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. The arrows sign is flashing green whilst the bottom light stays a solid green and then when the arrow sign stops flashing the bottom light flashes green. - 5155945Go to Settings >Audio & Video > Match frame rate. checked all the wires are in, turned it off and on again after 1 minute. . I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Once again, the service checker shows no fault, my account says broadband works great, but yet again I'm unable to have internet and stuck with the: "Registration Failure", No Internet Connection & a Flashing Green/Yellow light from my HUB4. I followed all instructions and I can see green wifi icon and green light blinking. Troubleshooting the Hub 3 If you're having trouble. virgin media tech support has no clue. . Software updates are downloading slowly when the green status blinks slowly. So last night about 10pm WiFi goes of. Please - 5425686. My connection stopped working yesterday morning. Check that the Virgin Hub 3’s power supply is securely attached to the wall and the back of the Hub and that it is turned on. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Also you can try ringing 0800 561 0061 which will give you any information local to you regarding outages. Press OK, the light at the top of the remote will flash green, after 10 seconds the remote will revert to infra red mode. I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. It has done for over a couple of hours now. Nothing has been touched since then as no one has been at home. The green light might be flashing because of a faulty link. on 02-06-2023 18:16. It really astounds how virgin can get away with using such poor equipment. 0 has got a constant orange light and our internet is working intermittently. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday, and explain. 0 Since yesterday evening I have had no Internet or TV. We’ve all been there: there’s a Virgin Media Flashing Green Light on your router, and you have no internet. I do not have a virgin - 5108163. Had a new unit whilst disconnecting and feeding through the Hub 3 modem - it was working perfectly fine this morning with numerous connected devices. . I've restarted it - the power LED goes solid white for around a minute or so, then switches to flashing green. All 3 lights on my virgin super hub are green and flashing very quickly should they all be flashing and shouldn t the top light be blue. Aware that this could be a software update, I left it for a few hours. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. Hi all, thanks for contacting us to let us know that you are seeing issues with the WIFI pods disconnecting. green arrows flashing again today and no internet. This morning at just before midday it turned off and back on and has had a green flashing light since then. The solution to this is to disable WPS, which should stop the green WiFi light from. The different Hubs by Virgin Media include Hub 5x, Hub 5, Hub 4, Hub 3, and Hub 2. I had the hub 5 installed yesterday. Before you start, you’ll need to have your hub settings password. Tried resetting everything, unplugging everything and plugging it all back in and it didn't seem to solve anything. Options. Area problem yesterday but was notified issues had been resolved this morning. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. Hello. It can be quite frustrating when your internet goe. Networking and WiFi. Options. After the factory reset, try pressing TV and 0 button for 10 seconds and it should now force pairing. . Any ideas? Thanks I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. This is affecting everything in the home including heating and security. The green light might be flashing because of a faulty link. The WiFi light will flash green for 2 minutes during this process. I have a solid green WiFi light and a blinking green power light. All forum topics; Previous topic; Next topic; 2 REPLIES 2. It's been doing that for around 45 mins now. Back panel power and reset button. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. Manage Your Account. Hi, My hub 3. The connection dropped today and was in and out for most of the morning. - 5258622. The kit is in Modem Only mode and the service appears to be working just fine. Sounds like the cable is disconnected either in the Omnibox outside, or at the street cabinet. Flashing green ring. We had a Virgin broadband outage for most of Saturday, and since then the Hive hub wont connect to the Internet. I pinhole reset several times. Engineer booked for Friday but I have no data left and need to WFH. Options. However, from time to time, some of these services may encounter technical issues. Eng. DO NOT reboot the hub but allow it 8 to 10 minutes to boot up and settle down. How to pair the 360 remote with. Tudor. I’ve reset and rebooted the hub multiple times, unplugged and plug in all cables from both sides multiple times and I’m just getting no Wi-Fi. Stream from Virgin Media. Browse Virgin Media Virgin Media Community. I googled the meaning of flashing green and they said it is updating the firmware, then I just let it be that way for the whole afternoon. Troubleshooting Steps Restart Your Hub: Turn it off, wait 60 seconds, and turn it back on. The same goes for their telephone help. We’ve - 5151483. Same problem, Virgin trial in the WF4 area. If. _______. Point the 360 remote towards the box; Press and hold the TV and 0 button for 10 seconds - this should force pairing; Did that not work? Press and hold the TV and Rewind button for 10 seconds which will factory reset the 360 remote. 1 ACCEPTED SOLUTION. Solid green: The Hub 3 is connected to the internet. To disable WPS, open the router’s settings on your web browser (192. Manage Your Account. FTTP New User Install Experience QuickStart, set up and connections. I’ve installed 3 maybe 4 VM Hub 3 wifi boxes before but I’ve never experienced this issue. 11-02-2023 13:45 - edited 11-02-2023 13:47. 2) Then also try the “free & automated” Service Status number - 0800. Disable HDR+ Mode. I have also fairly recently moved up to 650Mb broadband to combat these issues. Have tried a router reset and checked all connections. A flashing green light means it’s lost it’s connection to the server. Never had issue. Hi, We have been having this issue for the last 3 or so months where at random intervals of the day varying any time between 10am and 1am our wifi will randomly disconnect for about 40 seconds, followed by a flashing green wi-fi light which goes and the internet connection is restored. I got the kit today and tried to install it. Hey Stoke2010, thank you reaching back out and confirming this. Restart the hub by removing the power cable and then reinserting it. Manage Your Account. Account - Mobile. Post author: Post published: March 17, 2023 Post category: julia shea hamilton father julia shea hamilton fatherHi my virgin wifi box is flashing green (base light) this means there is no internet connection right? I have checked all cables and nothing has been touched since this happened - all connected as they were before. Wi-Fi pod flashing blue. It drops out to slow white flashing from time (as if it is trying to reset) and then goes back quick yellow flashing. We would like to show you a description here but the site won’t allow us. It will also flash when the Hub is downloading new software. We moved our TV this morning and when we switched the TV and broadband back on an hour ago the broadband has been flashing green and no - 5115652Internet stopped working suddenly. Flashing green: The Hub 3 is starting up. Late Saturday night the internet started to drop. Come back wait another 30mins. Some users on the Forums are reporting days to complete for whatever reason. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. Now my hub has green flashing arrows all day and never connects. Can you please ensure the following: Out in the open. on 27-02-2023 18:49. green arrows flashing again today and no internet. To fix a TV green screen: Unplug your TV from the wall and wait 60 seconds. I have plugged everything into the wall on the 26th and been on calls for the past two days with t. No Virgin Hub 3 Lights on at all. Switched On Families. Hi, Curious if anyone has had a flashing green light on the Hub 5. Next to the TV not behind it. Check Cables: Make sure all cables are securely plugged in. I have a green flashing light on my hub I have checked all connections and switched on and off any other tips out there - the webpage says a green light is a data download ? Could be updating but often indicates a loss on network connectivity. I'm not sure what else i can do to fix this any help would be amazing. After 3 hours waiting for the green flashing lights tourn to white I - 5030239. I presume you are referring to a 'message waiting' indicator on the phone which is flashing (even when you have no messages). Customer Support are on 150 or 0345 454 1111 from a non-VM phone. In your Stream kit you’ll find everything you need to get the Stream box up and running. However, then my wifi stopped working. Its a Hub 3. 5x red flashing light. Flashing green: The Hub 3 is establishing a connection to the internet. We’ve had no Wi-Fi for over 2 hours this evening. The green light on your Virgin Media router is a positive indicator that everything is functioning as it should. 0 provides essential information about the device’s power status. Hello, I was wondering if someone on here can help. I’ve plugged and unplugge. Joining in. Checked all connections. is there a problem with the connection or is this an update confused as checked all connections etc and seem fine these are the only lights showing 🤷🏻 ♂️Hub 5 Flashing Red Light in Networking and WiFi Wednesday Yet more issues with downstream/upstream. The box has a flashing red light which wasn’t there when it was installed (it was green). GreenArrows. Then from 3pm I have had 2 x green flashing arrows and solid green on the bottom. internet was back up and running yesterday so cancelled my engineer appointment. Virgin report no issues in my area and have said I will need an engineer to come out to check but I am only able to book an appt for Tuesday it’s Saturday night now and was cut. It’s been 4 hours but still green light is blinking but it says that it should be setup in 30 minutes to 2 hours and light will go white but after 4 hours I still see green light blinking. have tried rebooting, resetting and checked all the cables multiple times all without luck. And its not the first time that happens. Mark as New; Bookmark this. 4G, or H, next to the signal strength bars at the top of the screen, Sometimes this won’t display if you have an active Wi-Fi connection. Everything was working ok (installed 2018) Router started flashing green. Flashing green color on Media Hub 3 means the router is trying to connect. It’s now 8:29pm. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Manage Your Account. The reason that your Virgin Media router is flashing green is that it is searching for WPS. Check for any “known network faults first - Try in 2 places. Our internet connection is working though, generally 40mbs - yes it's slow but is quite normal for us. It resets itself with a white glowing light then starts flashing green then goes back to. Solid green: The Hub 3 is connected to the internet. You can also check with area faults on 0800 561 0061, or 150 if you have a VM home phone. For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. The power light will remain on. However, if you have the Ultimate Oomph or Gig1 Fibre Broadband package then these will be. Thank you for updating the thread RoneyCervinski. Stream from Virgin Media. Back panel power and reset button. The internet suddenly cut out without any change in the settings or wires being moved. Welcome to the Community and thank you for posting. Account - Cable. He left after stating all good. The internet is not working at all. Hub3 flashing green lights. 0, next to where you connect the power cable is a small power switch. Thanks. If the Hub is working okay, just leave it. on 01-04-2023 20:55. Phone. Flag for a moderator; on 20-11-2022 20:37. The flashing yellow light on Virgin Media equipment indicates that there is an issue with the service.